11-01-2016 04:35 PM
Hello,
I've been using GlobalProtect before to connect to my univeristy's network when I'm outside campus. However, recetnly, I've not been able to conenct to the network. I get a message reading "Resend credential".
I'm hoping someone could help me with that. Here is a screen shot of the message I get.
Any help is appreciated.
11-02-2016 03:12 PM
This message is related to the GP install on your computer. Follow these instructions to confirm the service is present and running.
11-04-2016 05:43 PM
Thank you for your reply Steve. I have a Mac so I had to use a different method to see if PanGP is running or not. Based on my understanding, PanGP wasn't running so I re-installed GP again. However, the issue is still exist. I am not able to conenct to GP and I get the same message.
Any other suggestions?
Thanks,
12-01-2016 05:11 AM
try below KB if that helps
12-03-2016 09:41 AM
Yes, this seems to be a application install and startup issue. So the troubleshooting will be with the install process on the Mac. If the GP service is not running you won't be able to connect.
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