I have accidentally upgraded to Mac OS Big Sur, since then Global Protect app is not able to connect to VPN.
Should I expect Global Protect to work on Big Sur already? Or is it on the way?
You accidentally upgraded to a non-released developer preview? Something about that statement doesn't seam plausible
The only agent that I've validated to work with Big Sur for our developers (and my own MacBook Pro, 'cause why not) is 5.1.4. That release works perfectly fine and so far has both handled the upgrade to Big Sur without issue if already installed, and installs perfectly fine after Big Sur has been installed.
Enjoy Big Sur, it's a pretty massive update in all aspects.
@BPry Yeah ostensibly it doesn't seem plausible, accidentally upgrading to Big Sur. Maybe I phrased it badly. I actually intended to upgrade from Mojave to Catalina (Beta) but ended up upgrading to Big Sur. I don't regret upgrading though. All in all it's a great upgrade. Except my company hasn't yet updated the GP client from 5.0.9.
I see the reason now why it's not working anymore. Will get in touch with my company admins. Meanwhile is there any other way I can upgrade the client by myself?
Not unless you can get a copy of the 5.1.4 pkg file. If you reach out to your internal IT, they'll be able to simply log into the support portal and download the 5.1.4 macOS GlobalProtect agent and provide it to you.
While trying to upgrade from mojave to catalina, Big Sur Beta was downloaded. Could something have been clicked, set, or checked that would have caused this? I found a blog post that mentioned this,
"One thing I did to avoid accidentally updating my primary boot drive to the new macOS version (and also to avoid having other macOS betas installed) was to uncheck the “Automatically keep my Mac up to date” box seen in the image below."
I have non accidentally
5.1 and 5.2 builds of the agent are working fine on Big Sur. If your university is still pushing out 5.0 agents the only "fix" is that they publish a newer agent or you otherwise gain access to a newer release of the agent. Your university IT staff can supply the proper PKG of a newer agent, but presently the license agreement doesn't allow me to share those files with you.
Indeed my university IT staff just shared with me version 5.1.4 (I think) which I download from Box and installed. Then I double click on the app and I still don't see it as a menu bar item (as it used to be) even though Bartender app sees it and says it can't 'manage' it. What am I supposed to do? Activity Monitor sees it as up and running but if I can't see it I can't use it to start my VPN. Any tip? Thanks
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!