maint password for 3.1.1

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L1 Bithead

maint password for 3.1.1

Since rebooting one of our firewalls it has gone into maintenance mode. We are trying to SSH to the management port using the maint username and MA1NT as password as specified in the doco. We are getting access denied. Has the password changed for the later version or is access restricted via SSH?

login as: maint

The system is in maintenance mode. Connect via serial console or with user 'maint' through ssh to access the recovery tool.

maint@1x.x.x.x's password:

Access denied

maint@x.x.x.x's password:

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L5 Sessionator

You'll need a console connection to perform the factory reset. Boot the device and monitor the sequence for the autoboot message. Select "m" to boot into the maintenance partition, select factory reset, and you'll then will be asked for a password.  This is where you'd use the MA1NT password.

This is a link to a document with screen shots:

https://live.paloaltonetworks.com/docs/DOC-1337

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