Management CPU ends up stuck on 100% after several commits

[aardman]

Hi,

we are on a 2050 4.1.2 and are seeing consistenly that the management CPU heads towards and gets stuck on 100% after a series of commits, re-boot is only way to fix.

Is there a way to deal with this without a re-boot as this drops all sessions for 8 minutes whilst it does it?

Thanks

Kind regards

Howard

[dcreighton]

If you get an answer from your case, I would like to know as well. We have a PA-2050 at 4.1.3 with the same issue.

[aardman]

Will do

They have various process debug's from us now so hopefully something will show up.

Definitely appears to be linked to user-id in some way.

This always seems to resolve immediately for 24 hours

'debug software restart user-id'

Kind regards

H

[aardman · Accepted solution]

Hi,

we have this response.

we will do the update possibly this weekend and confirm if resolved.

Kind regards

<<<

We received an update from PAN support and they have said that with regard to User-ID process causing the management plane to spike due to a conflict, this bug was identified and fixed in PanOS version 4.1.5.

Just as a note PanOS 4.1.5 was released this week, can you advise when the customer would be able to upgrade to this version of PanOS and confirm that the issue is resolved.

>>>>>

[fnichelson]

We're going to update from 4.1.4 to 4.1.5 today for we are still seeing problems with the CPU load. 

[aardman]

We have applied the update and it has resolved our problem.

Kind regards

H