Manual software upgrade to 4.0.4 error

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Manual software upgrade to 4.0.4 error

L3 Networker

I tried upgrading PA2050 to from 4.01 to 4.04.

But when I choose upload en the image file the PA starts uploading/checking the image and after a time I receive the error: Invalid Image.

Tried creating a new web server certificate and downloaded the image again but the outcome was still the error.

Then I decided to try upgrading to 4.03 and that succeeded.

Again tried upgrading to 4.04 but without succes.

BTW: I'am staging the appliances so I can't register them at the moment to try automatic installation.


Not applicable

We got same problem, our device is PA-2020.

3.1.10 > 4.0.1 manual software upgrade OK

3.1.10 > 4.0.3 manual software upgrade OK

3.1.10 > 4.0.4 manual software upload failed with error "invalid image"

3.1.10 > 4.0.4 download image directly to the device by clicking the "Download" in Device tab, Software. OK

md5 checked for PanOS_2000-4.0.4.

Switch and redownload for image from another PC, failed with same error. I am sure 4.0.1 image is downloaded to the device before uploading the 4.0.4 image.

License downloaded, contents updated to 263-110 and AV updated to 5559-735 .

Hi Linus,

Would you open a case for that and copy me?


We won't open a support case now as PAN-OS 4.0.5 just released. We will repeat the test with 4.0.5 image again.

Last update: We can update software manually from 3.1.10 to 4.0.5 with 4.0.5 image now.

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