MDM Integration Service Cannot Be Started

[nisnetworkmanager]

I'm getting the following start error message on Windows Server 2019 running ID-Agent.

The MADebug file shows the following as well.

------------MDM Service is being started------------
11/10/20 15:52:06:552[ Info 1414]: Os version is 6.2.0.
11/10/20 15:52:06:552[ Info 480]: Load debug log level Info.
11/10/20 15:52:06:552[ Info 483]: Product version is 10.0.1.
11/10/20 15:52:06:552[ Info 731]: No xml element servercert.
11/10/20 15:52:06:552[ Info 743]: No xml element mdm-agent-config.
11/10/20 15:52:06:552[ Warn 496]: LoadConfig failed with error -1!
11/10/20 15:52:06:552[Error 1441]: Start error -1!!
11/10/20 15:52:06:552[ Info 585]: Stopping timer thread...
11/10/20 15:52:06:552[ Info 593]: MaAirwatch Timer thread stops.
11/10/20 15:52:06:552[Error 763]: MDMGw listening thread stops timeout!
11/10/20 15:52:06:552[Error 197]: MDMEvent listening thread stops timeout!
11/10/20 15:52:06:568[ Info 1277]: Service stopped.

Anyone have an idea as to why the service can't be started?

Thanks!

[BPry · Accepted solution]

@nisnetworkmanager,

From your logs it doesn't look like you have actually configured this integration, so the service is being stopped because it doesn't need to be running. 

[nisnetworkmanager]

@BPry 

Thanks! Have changed the service to manual since it doesn't need to be running.