MFA auth page not presenting instead I see basic Captive Portal web-form login

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L2 Linker

MFA auth page not presenting instead I see basic Captive Portal web-form login

I have an odd issue where when I get the prompt from Global Protect saying "You have attempted to access a protected resource please click the link to authenticate" I am brought to the basic (not pretty) looking Captive Portal web-form login page and not the nice\fancy MFA login page. Does anyone have any ideas on this?

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L3 Networker

could you Please provide a screen shot of what you are getting?

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L2 Linker

This is what I am getting......Screen Shot 2018-04-27 at 11.16.31 AM.png

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L2 Linker

And it should look more like this.....

Screen Shot 2018-04-27 at 5.55.39 AM.png

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L3 Networker

appears that the CSS /JS in the browser is not loading,

 

could you please press F12 in the broswer and check the console logs if it has any errors?

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L2 Linker

I've tried that from my MacOS with other browsers, FireFox, Chrome, and Safari all present the same way. Even tired a Windows device with the same browsers, all present the same.

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L3 Networker

right,

it may not be a browser issue but a network issue, this would become more clear with the console logs.

~HTH

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L2 Linker

I guess I would not know which log\logs to go and look at from the console.

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L3 Networker

okay,

 

i have chrome and can help you with that:

 

1) let the page load first

2) press F12

3) it will open a console within the page

4) go to perfomrance tab in it

5) click a circle on top left in that (looks like a red record button)

6) once it starts, reload the page

7) stop once page is loaded

8) check the event logs that appear after that

9) sort by activity and see if any red errors are there.

 

~HTH

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L2 Linker

Errors I am seeing are:

Screen Shot 2018-04-27 at 12.07.26 PM copy.png

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