Move Customer devices into our support portal

cancel
Showing results for 
Search instead for 
Did you mean: 

Move Customer devices into our support portal

L0 Member

We have taken over an account.  I need to move 4 firewalls for our customer from their existing support portal into our support portal.  Can someone give me directions here to get started.

-Mark

1 REPLY 1

L4 Transporter

Hi @mkinneyita ,

 

Here is a great article to transfer a device in the support portal -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNQCA0.  You may need to take additional steps for legal transfer.

 

Thanks,

 

Tom

Help the community: Like helpful comments and mark solutions.
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!