My Website has been tagged as Phishing-- Help!

[SusanKincade]

After several hours, I have been unable to find a way to inquire about our small company's website being tagged as Phishing.  This is going to cost me a large contract with a city municipality. Do I have to buy Palo Alto services to get it removed?

Susan

[Sec101]

Test it and request a change:
https://urlfiltering.paloaltonetworks.com/

[SusanKincade]

Tried that, does not work. 

States: This URL already has the requested categorization. If you intended to submit a different categorization, please try again. If you are trying to change the Risk rating, this cannot be done via Change Request. If the Risk rating is incorrect, please contact support.

Except there is no way to "contact support" if you are not a customer.

[OtakarKlier]

Hello,

What is the URL, I can take a look. Also what categorization should it be?

Regards,

[SusanKincade]

Kincade Productions

We are a small SF Start-Up that sells educational content to high schools, community colleges, and city-managed enterprises.

Thank you for your help!

[SusanKincade]

Our content is 100% online video streaming.

[OtakarKlier · Accepted solution]

Hello,

I submitted a change request to educational. We'll just have to wait and see how long it takes to get changed.

Regards,

[OtakarKlier]

Here is the verdict:

URL: https[:]//www[.]kincadeproductions[.]com/

Previous category: phishing

You suggested: educational-institutions

New category: entertainment-and-arts

The new categorization is available starting with URL DB version: 20220610.20311

[SusanKincade]

You ARE the best!