New Global Protect 3.0 is not good enough

[pmc]

I was looking forwad to the 'new and improved' Global Protect. 

I am still very dissapointed at how it works from a UI standpoint. 

When I am connected to the VPN how do I disconnect? Is there a button hiding around in this awful GUI? The only way I know of is to go to the task bar and do it from there. Can anyone please let me know of another way?

Why Am I able to resize the GUI so it's smaller than the minimal size required? It's not a deal breaker but really just signs of shoddy programming. 

The user's need 1 button - Connect. 

Once the VPN is connected change the button to Disconnect. 

I wish you would hurry up and design it so it's something like Anyconnect:

Here's my post from last year wondering about the same problems, I was hoping that PA engineers were listening but I'm still waiting for a Global Protect application that's as equal quality to the rest of the PA platform. 

https://live.paloaltonetworks.com/t5/General-Topics/When-will-a-new-GlobalProtectClient-GUI-UI-be-wr...

[SamKear]

I completely agree, the Global Protect UI is buggy and unintuitive.  We use Global Protect in on-demand mode so the lack of a clear way to disconnect is very frustrating.

Since migratating from Cisco ASA to PAN we've received numerous complaints from users regarding Global Protect.  Cisco AnyConnect is way more functional and intuitive to use than Global Protect.

The poorly designed VPN client has been the biggest pitfall of our migration to Palo Alto Networks.  If they would fix this they could improve the customer experiencly greatly.

[melliott]

Piling on here. I completely agree with everything in this post.  We've made similiar complaints to our reps at PA and have met with silence.

I made a post here about the lack of profiles in the GP client: https://live.paloaltonetworks.com/t5/General-Topics/Global-Protect-s-lack-of-connection-profiles-is-...

I don't know if it will make any difference at all, but if you agree please go in there and click the "me too" button or whatever. Nothing is going to change unless we make some noise about these issues. 

[pmc]

I was just going through some other Global Protect threads and here's someone complaining about the UI in 2014.

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Re: Global Protect client issue - really annoying

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‎01-22-2014 03:42 AM

@jmenon - Hi! You've come out to our headquarters before and we've expressed these views to you... honestly I don't need you guys to come out and talk to us, I just need the product to perform and be intuitive for users.

Go copy the CheckPoint Endpoint Connect R73 client if you have to... that VPN client seems to be pretty intuitive for our users and has served us well.

Link: https://live.paloaltonetworks.com/t5/General-Topics/Global-Protect-client-issue-really-annoying/td-p...

[pmc]

@jmenon - Hi! You've come out to our headquarters before and we've expressed these views to you... honestly I don't need you guys to come out and talk to us, I just need the product to perform and be intuitive for users.

Go copy the CheckPoint Endpoint Connect R73 client if you have to... that VPN client seems to be pretty intuitive for our users and has served us well.

[googol]

good find, looks like they missed their own statements "intuitive for users"

a fresh clean interface that is very simplistic to use would go a long way.

[ulti]

Thank you for bringing this up. I've told multiple SE's about this and got crickets back. GP Ui is abismal and embarrasing. So glad others out there feel the same way.