No data in Custom reports

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No data in Custom reports

L1 Bithead



I'm using verson 8.1.7 (upgradede last week) in Panorama and firewalls 7050.

I have defined custom reports added to report groups nad this report groups defined in Email scheduler to send it every Monday.

If I do "Run now" in the custom report all data appear as expected, but when the same report is sended by email no data is displayed.


What is going on?

Never stop believing

Cyber Elite
Cyber Elite


Have you attempted to restart the box since the upgrade was performed to clear the issue? Have you attempted to restart the log-receiver process? 

L7 Applicator

I have the same issue on a Panorama on 8.0.x. with run now everything works fine. In the custom report sdnt by email I started to get data when there were new specific logs after I created the custom report ... and the same again after I renamed the custom report.

L4 Transporter

We are also seeing this, the SaaS report that auto generates and emails each Friday as a PDF is empty. If I generate it manually and view the HTML version it is populated but saving as PDF gives me an empty report file.


Panorama 8.1.8

Hi BPry,

I had made 2 reboots during upgrade and a new one this week, so yes.


Thanks for your reply.

Never stop believing

Hi Vsys_remo,


I upgrade from 8.0.10 to 8.1.7.

I have this issue in 8.0.10 and looks like a bug in version 8.0 that was solved in 8.1 but I see the same behavior.

My custom reports was created months ago, so new data must be available from then, I guess.


Thank you for your reply.

Never stop believing

Hi Hshawn,


I don't have problems with SaaS report, apparently is the only one that works fine in all the platform....LOL.

Never stop believing

I am seeing this on version 10.02  .  Did you fix your issue?  If so, what was the fix?  Thx-Don


Panorama 10.2.x all PDF Summary reports have no data for me too.

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