not able to login in firewall by authentication profile

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not able to login in firewall by authentication profile

L4 Transporter

Hello team,


I have created a local and AD authentication profile.

Then I have created an administrator and the same profile allow there. but when i try to login in Firewall getting the incorrect user name and password error.

please suggest how can i login in firewall by AD user.


Cyber Elite
Cyber Elite



Check LDAP server profile again. As you are using Active Directory for authentication,  make sure BASE DN, BIND DN  (like CN, OU and DC) and associated password is correct for the user mentioned under BIND DN.


Hope it helps!








Hello Mayur,

Thanks for your reply,

I have checked all the password is correct, even i tried to login in firewall with local authentication profile but getting the same error.

@Jafar_Hussain ,


Are you able to login default admin user?



Yes, I can log in by admin as well as another different administrator account. Hence when i attach the authentication profile of any other admin I can't log in.

L7 Applicator
have you tested your authentication profile via CLI.
test authentication authentication-profile <authentication-profile-name> username <username>password
if this fails you need to check if using userPrincipalName or sAMAccountName  in your authentication profile.



Yes, the Authentication test is succeeded.

have you tried the CLI for both AD and Local Authentication profiles?


Yes, I have tried both and it was succeeded.

what is the error shown in the system logs on the firewall?

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