not able to login in firewall by authentication profile

L4 Transporter

not able to login in firewall by authentication profile

Hello team,


I have created a local and AD authentication profile.

Then I have created an administrator and the same profile allow there. but when i try to login in Firewall getting the incorrect user name and password error.

please suggest how can i login in firewall by AD user.

L6 Presenter



Check LDAP server profile again. As you are using Active Directory for authentication,  make sure BASE DN, BIND DN  (like CN, OU and DC) and associated password is correct for the user mentioned under BIND DN.


Hope it helps!





Mayur S.
L4 Transporter



Hello Mayur,

Thanks for your reply,

I have checked all the password is correct, even i tried to login in firewall with local authentication profile but getting the same error.

L2 Linker

@Jafar_Hussain ,


Are you able to login default admin user?


L4 Transporter


Yes, I can log in by admin as well as another different administrator account. Hence when i attach the authentication profile of any other admin I can't log in.

L7 Applicator

have you tested your authentication profile via CLI.
test authentication authentication-profile <authentication-profile-name> username <username>password
if this fails you need to check if using userPrincipalName or sAMAccountName  in your authentication profile.


L4 Transporter


Yes, the Authentication test is succeeded.

L7 Applicator

have you tried the CLI for both AD and Local Authentication profiles?

L4 Transporter


Yes, I have tried both and it was succeeded.

L7 Applicator

what is the error shown in the system logs on the firewall?

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