Not able to login into the firewall using admin account

[tamilvanan]

Hi Folks,

We are having PAN-OS:9.1.10 installed on our environment.

We are able to login into the firewall using our admin accounts which are locally created on the firewall with authentication profile set as "None"

Suddenly we are not able to login into the firewall and we got the below message even the account Authentication profile set to "None"

Error Message:

auth auth-fa 0 failed authentication for user 'XXXX'. Reason: Authentication profile not found for the user. From: 192.168.3.235.

This is an admin account created on the firewall with authentication profile set to "None" and password set on the account itself. Also the authd process memory consumption is more during the issue time-period.

Is this some kind of bug on Pan-OS 9.1.10

Thanks in Advance!!

[RoneyRajan123]

Hi @tamilvanan 

I am also facing similar issue in the 10.0.7 Pan OS version.

Could you please update here about action you have taken for solving this issue.

Regards

Roney Rajan

[tamilvanan]

Hi @RoneyRajan123 

The PAN-OS 10.0 is in end of life . Upgrade to either PAN-OS 10.1.10-h2 or 10.2.6 as it the current preferred version.

We had rebooted the firewall and after that the issue is resolved.

Regards,

Tamil