Not able to login to Production Firewall

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Not able to login to Production Firewall

L0 Member

Hi have HA 32XX Series production firewall 9.0.5 version, I was doing password comlexity comit and after that i am not able to login via GUI/SSH/Consle and showing invalid password.

I opened TAC and they suggested to revert configuration via maintainance mode , To minimize the risk i rebooted the passive pair and i am not able to find configuration under maintainance mode but in diagnostic ms logs i can see the all previous logs and comit detail

 

I have the one week old TAC support to get configuraiton. 

 

 

2 REPLIES 2

Cyber Elite
Cyber Elite

@Mawhiba_IT,

You need to be plugged into the console port to get into maintenance mode when you reload since you'll need to interrupt the boot sequence to prevent the firewall from fully booting back into PAN-OS. During the boot process when the bootloader is up you'll need to enter 'maint' during the startup process to boot into the maintenance partition. 

Hello,

Also please remember that this will WIPE your config. So I hope you have a backup of it.

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldXCAS

 

Good luck,

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