OSError: [Errno20] Not a directory: '/mnt/swm' during upgrade attempt

[RavKam]

Hi,

Anyone got a message like this ?

Warnings:

Details:Failed to install 7.1.9-h4 with the following errors.

SW version is 7.1.9-h4

Installing [content ] into partition "pancfg"

Traceback (most recent call last):

  File "/usr/local/bin/swm", line 10, in ?

    swmmain.main(sys.argv[1:])

  File "/usr/share/pan-swm/swmmain.py", line 94, in main

    UI.runCommand(H)

  File "/usr/share/pan-swm/swmcli.py", line 172, in runCommand

    cmd(self.extcmds)

  File "/usr/share/pan-swm/swmcli.py", line 350, in do_install

    swm.swmSwRelease(self, img, patch).install()

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 778, in install

    self.directed_install(cn, p, bootstrap=bootStrap)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 716, in directed_install

    rv = swc.install(cn)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 89, in install

    return self._install(c)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 398, in _install

    p.mount()

  File "/usr/lib/python2.4/site-packages/swm/part.py", line 131, in mount

    os.makedirs(self.dir())

  File "/usr/lib/python2.4/os.py", line 156, in makedirs

    makedirs(head, mode)

  File "/usr/lib/python2.4/os.py", line 159, in makedirs

    mkdir(name, mode)

OSError: [Errno 20] Not a directory: '/mnt/swm'

Failed to install   version  7.1.9-h4  type  panos

Any solution ?

Cheers,

Rav

[BPry]

Well I'm pretty sure it's right in the sense that /mnt/swm doesn't appear to be a PA directory. I would delete of the image and redownload it and try again and see if you get the same error. 

[RavKam]

Well,

I've already tried your fix with: 7.1.9 reinstall, 7.1.8 downgrade, 7.1.9-h4, 7.1.10 upgrade,

disk space cleaned  

all the time the same error

i.e.

show jobs id 545

Enqueued              Dequeued           ID                              Type                         Status Result Completed

------------------------------------------------------------------------------------------------------------------------------

2017/06/25 22:34:30   22:34:30          545                         SWInstall                            FIN   FAIL 22:34:35 

Warnings:

Details:Failed to install 7.1.9-h4 with the following errors.

SW version is 7.1.9-h4

Installing [content ] into partition "pancfg"

Traceback (most recent call last):

  File "/usr/local/bin/swm", line 10, in ?

    swmmain.main(sys.argv[1:])

  File "/usr/share/pan-swm/swmmain.py", line 94, in main

    UI.runCommand(H)

  File "/usr/share/pan-swm/swmcli.py", line 172, in runCommand

    cmd(self.extcmds)

  File "/usr/share/pan-swm/swmcli.py", line 350, in do_install

    swm.swmSwRelease(self, img, patch).install()

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 778, in install

    self.directed_install(cn, p, bootstrap=bootStrap)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 716, in directed_install

    rv = swc.install(cn)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 89, in install

    return self._install(c)

  File "/usr/lib/python2.4/site-packages/swm/release.py", line 398, in _install

    p.mount()

  File "/usr/lib/python2.4/site-packages/swm/part.py", line 131, in mount

    os.makedirs(self.dir())

  File "/usr/lib/python2.4/os.py", line 156, in makedirs

    makedirs(head, mode)

  File "/usr/lib/python2.4/os.py", line 159, in makedirs

    mkdir(name, mode)

OSError: [Errno 20] Not a directory: '/mnt/swm'

Failed to install   version  7.1.9-h4  type  panos

:^S

[RavKam]

Really no response ?

Nobody's facing this issue ?

 Also support ?

Wierd...

[BPry]

@RavKam,

Have you opened a case with TAC? 

[RavKam]

not yet as assumed that :

-it's quite common issue

-never had such problem during past 6 upgrades

but looks like I'm the first hit by this...

[DPoppleton]

What model firewall are you having problem with? I had similar problems with PA-200 which I had to RMA. Then there is this:

https://support.paloaltonetworks.com/PA200ValidationTool

There is an issue with some of the PA-200's and their SSDs.