08-17-2012 07:32 AM
Hello,
I've an issue with a cluster of PA500 running PANOS 4.1.7.
I'm using User Agent (release 4.1.5-1 installed on two 2008R2 servers) to authenticate users.
When I clear the user cache (with the command 'clear user-cache all') on the firewall, the cache is NEVER populated again.
All users are marked as 'unknown' in the output of the command 'show user ip-user-mapping' and the only way to return to a working configuration is to restart the UserID Agent on the servers.
Any idea ??
Regards,
Hedi
08-17-2012 07:50 AM
The following commands give you an idea about the connection status and the 'health' of your agents
show user user-id-agent statistics
show user user-id-agent state all
A restart of the agents should not be necessary, a device server restart should bring up the communication again:
debug software restart device-server
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