Pan Agent Clear clear user-cache all issue

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Pan Agent Clear clear user-cache all issue

L4 Transporter


I've an issue with a cluster of PA500 running PANOS 4.1.7.

I'm using User Agent (release 4.1.5-1 installed on two 2008R2 servers) to authenticate users.

When I clear the user cache (with the command 'clear user-cache all') on the firewall, the cache is NEVER populated again.

All users are marked as 'unknown' in the output of the command 'show user ip-user-mapping' and the only way to return to a working configuration is to restart the UserID Agent on the servers.

Any idea ??




L0 Member

The following commands give you an idea about the connection status and the 'health' of your agents

show user user-id-agent statistics

show user user-id-agent state all

A restart of the agents should not be necessary, a device server restart should bring up the communication again:

debug software restart device-server

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