Panorama messages.

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Highlighted
L2 Linker

Panorama messages.

hi.

 

 Any idea why panorama suddenly started sending this messages a lot 

opaque: gRPC connection to iot.services-edge.paloaltonetworks.com:443 is broken, error: fail to parseTlsCert, err fail to load client cert[/root/client.pem], err open /root/client.pem: no such file or directory time: 2020-08-10 10:53:30

 

and how to fix this ?

 

Thanks !!

Highlighted
Cyber Elite

Did you recently updated panorama to PAN-OS 10?

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L2 Linker

Yes

Highlighted
Cyber Elite

So the next somehow obvious question: Is your panorama allowed to connect to iot.services-edge.paloaltonetworks.com:443 or is there another device/firewall in place that blocks this connection?

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L2 Linker

if the link is not malicious, it should work 

Highlighted
Cyber Elite

Actually this looks like this known issue:

Screenshot_20200811-195942_Chrome.jpg

Did you try to restart panorama?

 

Source: https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-release-notes/pan-os-10-0-release-information/k...

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L2 Linker

It did not work. 

Highlighted
Cyber Elite

so first I would make sure if this connection really is possible and not blocked anwhere and second you may want to open a support case as PAN-OS 10 is still very new and this might also be a so far not known bug which needs to be fixed in a future release.

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L2 Linker

The traffic is not being blocked, 

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L0 Member

What is your "Device Certificate Status"?  If you don't have a valid certificate, you'll see this issue.

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