Panorama receiving logs but not showing in GUI

[Brett.Hoshaw]

As the title says, Panorama receives logs just fine but will not show them in the GUI.

I noticed this today.  Disks shows unavailable in panorama but in the CLI they're fine.

[Abdul-Fattah]

try first restarting Mangement server, use this with a maintenance window though.

debug software restart process management-server

[Brett.Hoshaw]

I'm actually pretty convinced this is related to the elastic search process.

After a graceful shutdown/power up of the Panorama VM I noticed the following:

show system software status
...
Process  elasticsearch      restarting  (pid: -1) - Exit Code: 1
...

Every time you run this command, this process comes back with a new PID (which leads me to believe it's constantly restarting).  Each of these are within 10-15 seconds of each other:

show system software status
...
Process  elasticsearch      running  (pid: 27029)
...

show system software status
...
Process  elasticsearch      running  (pid: 27157)
...

show system software status
...
Process  elasticsearch      running  (pid: 27658)
...

show system software status
...
Process  elasticsearch      running  (pid: 27399)
...

[Brett.Hoshaw]

I've restarted this management server probably 10 times.  The only thing it seems to do is restart services freeing up the CPU long enough to seem stable, but then it ramps back up.  Still no logs either.

• Restarted Panorama.
• Restarted management server.
• Restarted log collector.
• Gracefully Rebooted the VM
• Gracefully Shutdown the VM.

None of which seem to help. My hunch is the elasticsearch service is bugged out, eventually causing the CPU to spike, eventually causing the whole system to become unstable.  Nothing seems to bring logs back to the UX either.

[Brett.Hoshaw]

Gonna keep going here...I noticed that the "java" process is exceptionally high (90% - 420%).  Turns out, JAVA is used to do reporting & logging/indices.  Funny enough, those are the exact things I cannot get Panorama to do.  Panorama - JAVA Process 

To further my hunch about elasticsearch - it is 100% restarting constantly.  Running "show system software status | match elasticsearch" back-to-back 10 times in a row confirms it, I saw at least once where the service was "restarting (pid: -1) - Exit Code: 1".

Since elasticsearch is written in JAVA, I can only assume that fixing this service will fix a lot of my other issues.

[Braden_Tolman · Accepted solution]

There have been a few issues with the elasticsearch indices causing exactly the problem you're having. (PAN-114041 is one example)

Make sure you're on at least PAN-OS 8.1.7 (it could have happened on a later version too,  I didn't see it skimming through though) and you will need to contact support to help you clear those indices as root access is required.

[Brett.Hoshaw]

We're on 9.0.9 & 9.0.9-h1.  Guess I'll see if we can skip the chit chat and get this thing reset.

[Brett.Hoshaw]

Long delay, but I finally got around to reinstalling 9.0.9 on Panorama today.  Unfortunately, it didn't fix the missing logs.  I still notice that the elasticsearch process is still restarting every second (new pid every second & caught the same exit error).  Support is still slacking, so I'll try making a point of it again.

[Brett.Hoshaw]

Finally got someone from TAC to run the "es_restart.py" script.  This does require TAC to login as root.  Logs came back almost instantly.  This issue was likely caused by a power outage, the result of which was corrupted index files for ES.  Reinstalling PANOS-9.0.9 didn't fix it, but it was certainly worth a shot!

Thanks!