where do should I get support to fix a critical ad major issue with PA 5050 running 4.1.0.
When issuing "commit" command the unit drop connenctions and teh arp tables get corrupted for about 30 minutes.
As far as PaloAlto Support the issues is major and was discovered two weeks ago when troubleshooting with CB but the fix won't be available for anotehr 6 weeks.
I think that is not fair and someone need to Tell Nir Zuk we need fast response because one of teh reason I dropped Checkpoint 8 years ago was because of lack of response to customer and the turn around on fixing bugs.
Solved! Go to Solution.
Hi, I'm very sorry that you are experiencing issues with 4.1. Can you message me with your support case number so that I can research this and assist you in getting resolution?
Thanks for the heads up. Was going to upgrade a pair of PA 2020s and begin deployment of PA 5050s using 4.1. The PA 2020 upgrade will wait.
The PA 5050 deployment will be on hold.
Thanks for the info. Palo Alto Support people, if you have such a critical bug you should pull the update. Having a major issue like this is going to cause everyone major issues when it can be avoided. I will delay our rollout as well.
We're running 4.1.0 on an active/active pa5050 pair.
I have shut down one pa5050 due to asymetric routing issues that are my fault
( addressed in a PA OSPF tech note - https://live.paloaltonetworks.com/docs/DOC-1939 ). Lots of non-syn-tcp streams.
I sometimes see commit problems with my ospf routers (Cisco, Avaya) connected to the PA's, mostly when I make Device -> Interface changes. They were especially annoying when both PA's were active. Panorama policy pushes don't seem to cause these hiccups.
I'm intending to upgrade to 4.1.1, hopefully tomorrow morning.
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