Planned Maintenance on Oct 7: Customer Support Portal

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Planned Maintenance on Oct 7: Customer Support Portal

Retired Member
Not applicable

Dear valued Palo Alto Networks customers,


Please be advised that due to scheduled maintenance, the Palo Alto Networks Customer Support Portal and Online Case Management Tool may not be available during the following timeframe:


Planned Start Time:
9:00 am PDT, Oct 7, 2017


Planned End Time:
12:00 pm PDT, Oct 7, 2017


If you have any questions, need assistance for a critical or high priority matter, or experience unusual activity during this maintenance window, please contact our support team by phone at the contact numbers listed below.


We apologize in advance for this inconvenience and thank you for your patience.


The Palo Alto Networks Support Team



Technical Support

  • US: (866) 898-9087
  • Int'l: +1 (408) 738-7799
  • EMEA Support: +31 20 808 4600 (Available from all countries)
  • APAC Support: +65 3158 5600 (Available from all countries)
  • Japan Support: 01 2018 4025 (Toll free from Japan only)
  • Australia Support: 1 800 002 378 (Toll free from Australia only)
  • China Support: +86 400 639 9205 (Toll free from China only)
  • Hong Kong Support: +86 400 639 9205 (Toll free from Hong Kong only)
  • India Support: 000 800 442 0164 (Toll free from India only)
  • Saudi Arabia Support:
    • 800844 0412 (Toll free for Saudi Telecom Company Customers Only)
    • 800850 0011 (Toll free for Bharti Airtel Customers Only)
  • United Arab Emirates Support: 8000 444 0585 (Toll free from UAE only)


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