PPPoE issues - Interface is not getting connection


ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

L2 Linker

PPPoE issues - Interface is not getting connection



I am configuring a PPPoE interface. I have enabled it and typed the username and password, and it continues without connecting. Is there another step that I have to take to enable the interface. I have followed the documentation, and also I have verified that there is no MAC Address restriction. When I connect the ISP link to another device, it began to work. 


Thanks in advance.



Community Team Member

Hi @iscott ,


With the provided information I wouldn't be able to say ...

But you might wanna check the pppoed logs :


tail follow yes mp-log pppoed.log




Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!