Problem with panorama

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Problem with panorama

L4 Transporter

Hi,

The problem is that every so often when we try to compile the VMware panorama it restarts and we lose the changes.

what could you do to solve the problem?

 

Version panorama: 9.0.9

Version of palo alto: 9.0.9-h1

 

Kind regards

6 REPLIES 6

Cyber Elite
Cyber Elite

Hi @jesuscano 

What are you doing with the panorama prior to the restarts?

hi,

 

We apply the rules or another configuration and we make click in commmit. when make click in commit the panorama is restart and all the new configuration is lost. This is done randomly.

 

Kind regards

@jesuscano sounds strange

Prior to waisting time with troubleshooting I would recommend that you upgrade to the recommended version of PAN-OS 9.0 which is 9.0.13. The list of fixes which were implemented between 9.0.9 and 9.0.13 is almost endless, so the chances are good that this restart no longer happens after the update and if it still does, then troubleshooting this problem will make sense.

Hi,

Update to the 9.0.13 the firewall, the panorama or both.

Kind regards

For the firewalls this would be the recommended version too, but install the upgrade first at least on panorama.

L4 Transporter

Yup and upgrade sounds the best. You can also check the masterd, ms.log and Devsrvr log files for info. For more information about the palo alto logs:

 

 

https://live.paloaltonetworks.com/t5/general-topics/palo-alto-general-logs-and-log-files-that-are-in...

 

 

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