Problems with installing SSL-VPN Client

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Problems with installing SSL-VPN Client

Not applicable

Hi

Has anyone else had any problems with Installing PanInstaller on Windows 7?

I have managed to install it on some machines but sometimes the installation just drops and in the event viewer I get:

EventId 7030

Source Service Control Manager

PanInstaller is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly ...

I have tried to disable the service "Interaction Services Detection" but that does not help.

Could it be that this program is not comaptible with Windows 7?

We have PAN OS 3.1.4

/Erik

12 REPLIES 12

Not applicable

Hi Erik,

I just know v3.1.4 NetConnect supports both 32bit and 64bit Windows 7. Did you try to use a new installed OS on another machine?

Johnny

L4 Transporter

Erik,

Lets go the low hanging fruit method and see if this helps.

1. is your version of Java the current distro?

2. have you tried installing with a differnt browser?

3. Are you installing with other than administrator credentials?

4. Have you attempted a manual install ( when all else fails)?

You can extract the MSI installers by downloading the installer from the firewall. Use your favorite ZIP extractor to open the .jar file and it will allow you to pull the installer files. They will be identified with an according bit level.

Hi,

we have just implemented the VPN solution and it works brilliantly on OSX but Windows 7 we find it will not install...:smileysad:

It downloads, does all its bits then stops, the Paninstaller.exe service is running, no netconnect or anything.

Rebooted nothing..

so we thought about downloading the VPN app from this site, but when we do we cannot use it as it is not recognised by Windows, we are now trying this on an XP machine, but its very weird that it fails to work on windows 7 (64bit).

So we could really do with finding a way to get the files out of the downloaded file, failing that is there anything else we can try...

Very odd indeed.

Will post XP results in a bit..

thanks in advance...

Darren

To confirm..

Windows XP - Works perfectly

Windows 7 Home Premium - will not install..

any ideas?

Darren

Will try that now...

James,

seems to have fixed it using IE64

Is this by design or a bug?

Darren

Hi Darren,

Good to hear it is working!

I believe it is a tricky situation to run in 32-bit mode on a 64-bit windows machine - unless you are Microsoft themselves.  So it is a limitation working within the boundaries of Microsoft.  On Apple, for example, it is much easier to run in 32-bit mode whilst the OS is on 64-bit.

Anyway - if you got Windows 7.  Why not run everything in 64-bit mode, it is so much more fun :smileyhappy:

Thanks

James

I've had some difficulty in this area, as well. Looking at the documents, I don't  belive that 'Disabling Verification' under JAVA-Security-Mixed Code is a very good idea from a security standpoint.  I'd much rather see a native Windows Installer be an option (directly from PA) so that these could be pushed with SMS unattended using a proper level of access.

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