"Error: Failed to connect to User-ID-Agent at x port 5007

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

"Error: Failed to connect to User-ID-Agent at x port 5007

Cyber Elite
Cyber Elite

we got this email aler from firewall that  user id agent failed to connect to x on port 5007

when i log on firewall i see user id agent is connected.

 

We are running version 8.0.9 on PA 5050.

 

how can i know the reason for disconnection on the firewall?

MP

Help the community: Like helpful comments and mark solutions.
1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

For example if UserID agent runs on Windows server and you reboot server then you will get this notificatrion.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

View solution in original post

4 REPLIES 4

Cyber Elite
Cyber Elite

For example if UserID agent runs on Windows server and you reboot server then you will get this notificatrion.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

will try to check the logs on the server  

MP

Help the community: Like helpful comments and mark solutions.

yes  you were spot on server was rebooted due to some updates.

MP

Help the community: Like helpful comments and mark solutions.

Hello MP18

How did you configure email logs to get this message ? "Error: Failed to connect to User-ID-Agent at x port 5007"

I want to use snmp trap to send only this info about user agent but I can't find MIB.

 

Thx

Konrad

  • 1 accepted solution
  • 6452 Views
  • 4 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!