I am attempting to create a bootstrap USB on a PA-200. The Palo site provides pretty good procedure documentation, but not much for troubleshooting. I have managed to create the bootstrap.tar.gz file and upload it to a PA-200 running Pan-OS 8.0.3. I have tried 4 different brands/models of USB sticks, but when running the create bootstrap process every one errors out with the following message:
Server error : Install media mount failed, probably bad media(1)
Searches on the Palo support site and Google don't turn up anything specific to this error, or troubleshooting an externally connected device. I did find the list of officially supported USB devices for this process. I have been unable to find any of these locally so far, so I bought a couple others of the right make and model, but different capacities (larger).
My first question is whether the Palo appliances are really finicky to the point that only one of the listed USB sticks will work. If so, I will order them, but I'd like to get some feedback from others before buying more USB devices.
My second question is whether results might be different with a different model appliance. PA-200 is all I have available to me in the office at the moment, but we should have a PA-500 coming back in from a remote office in the near future (month or two) that I can try it on.
I am also experiencing the same issue. Have tried 2 usb drives, not from the supported list, and 1 supported which is a Kingston SE9 16gb usb 3.0. It is weird as I have already tried preparing the sticks on 2 PA850s.
Which unit did you do the bootstrapping and which firmware were you running?
Thankfully I have a large amount of the Kingston DataTraveler G4s that I originally setup and kept updated. Since I started running into issues I simply stopped updating them as they still do the job fine, I simply can't update the bootstrap files.
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