Re: How to Register with Support Portal

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Re: How to Register with Support Portal

L0 Member

I am trying to register my PaloAlto serial number with support portal for very 1st time but getting error as - "Error: unable to create user account". Please contact Support". can you please guide on same ASAP.


Community Team Member



Possibly you have backline support on that serial# and it's already registered to your ASC (approved support center).

Eitherway it's difficult to say without actually knowing the serial#.


I know it's been a while ago since this message was posted but you can always fill out this form in case you require login assistance.


Kind regards,


LIVEcommunity team member, CISSP
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