Re: How to Register with Support Portal

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Re: How to Register with Support Portal

L0 Member

I am trying to register my PaloAlto serial number with support portal for very 1st time but getting error as - "Error: unable to create user account". Please contact Support". can you please guide on same ASAP.

1 REPLY 1

Community Team Member

Hi @LALITA ,

 

Possibly you have backline support on that serial# and it's already registered to your ASC (approved support center).

Eitherway it's difficult to say without actually knowing the serial#.

 

I know it's been a while ago since this message was posted but you can always fill out this form in case you require login assistance.

 

https://www.paloaltonetworks.com/services/support/login-assistance

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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