12-09-2025 03:54 PM
I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device was removed from assets so the new device can not have the licenses transferred. Please help.
12-09-2025 05:16 PM
Hi @S.SuggsMorales ,
Create a Support Ticket and select an asset that is associated with your account and that you see in the list. Make sure to describe the issue you are experiencing and that will get you in front of someone to help you out.
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