11-25-2021 02:37 PM
purchase a VM-50 lab bundle last year. pa-vm license was "perpetual"
, while the other components were 1YR subscriptions. Subscription expired on 7 October 2021.
the previously licensed was "destroyed" ☹️ before it could be properly deactivated. I am looking for advice on how i can get PA Support to make the change that would permit me to activate a newly deployed VM-50 with the previously purchased "pa-vm" license key.
since my subscription has expired i seem to be unable to create a support case...
help please?
Maurice
11-25-2021 04:02 PM
Thank you BPry, I will call the support number and see, otherwise and email to ???@paloaltonetworks.com.
11-25-2021 03:34 PM
Do you have an Account Manager or Sales Engineer on your account that you could contact? Unfortunately since you no longer have support you don't have a direct way to get this released on the backend; you could try calling into support and seeing if they'll do it under an account admin action even with expired support.
11-25-2021 04:02 PM
Thank you BPry, I will call the support number and see, otherwise and email to ???@paloaltonetworks.com.
11-25-2021 04:15 PM
support agent resolved over the phone. very patient and helpful.
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