Result - Stuck in PENDING

cancel
Showing results for 
Search instead for 
Did you mean: 

Result - Stuck in PENDING

Not applicable

Hi,

I have an antivirus download schedule and install job, but it seems PA FW is
stuck in the Download action. Sine 2 days I have the same result as below.


Enqueued          ID             Type    Status Result Completed
--------------------------------------------------------------------------

22:00:10           2           Downld       ACT   PEND        78%


Is there a way I can kill this proccess or stop this proccess other than

restarting the box.

Please advise.

Thanks

Tauseef

2 REPLIES 2

L6 Presenter

If a download job gets hung you can clear the job using the following command:

clear job id <id #>

This will allow you to attempt the download manually.

If this does not clear up the problem you should open a case with your authorized support provider.

-Benjamin

Yes Benjamin,

Also I have observed that in case a download job fails, download it manually from the support website, and upload it manually and install it manually. It will work fine.

Thanks and Rgds,

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!