Anyone encounter a problem of getting a "serial number does not exist" error message when trying to register a PA-820 FW?
We originally had the tac decommission one of our previously purchased 820 fw's as it was misplaced when relocating buildings. After several weeks we relocated the unit and need to re-activate, re-commission the unit. This seems to be an impossible / irreversible task.
(ie: tac apparently can't re-enable the device back in the master palo alto licensing server)
Any ideas - perhaps via the licensing api's to force a re-registration?
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