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07-20-2021 07:51 AM
I'm getting this error when trying to file a case in the support portal.
"Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.
You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2"
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07-19-2022 08:16 AM
Even I am getting the same error, can someone let me know the solution to fix this problem
error:
Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.
You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2
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