Software End-of-Life policy vs end of support

[firewall-pupil]

How long will a software listed as end of life ( https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary ) be supported? I have read conflicting information on this.

I suppose support could be defined as:
1) Receive general tech support if a case is opened

2) Receive software updates forissues

I ask as 8.0 is showing an EOL at the first of next year and 8.1 still does not seem to be mainstream.

[vsys_remo]

@Gertjan-HFG

Thanks for the information. This should be plenty of time to update to 8.1

... at least for all who keep their devices up to date 😛

[krishna.mudgal]

As per the PA EOL policy, they would support following,

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy

PAN-OS Version Support Policy

• Major feature releases will be supported for 24 months from the date of release.

  • Minor feature releases (see definition below) will be supported for 42 months from the date of release.

  • Support may include technical support, bug fixes, Maintenance releases, workarounds, and patches for critical bugs.

• VM-Series Accelerated Feature Releases (XFR) will be supported for 12 months from the date of release.