Software End-of-Life policy vs end of support

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Software End-of-Life policy vs end of support

L0 Member

How long will a software listed as end of life ( ) be supported? I have read conflicting information on this.


I suppose support could be defined as:
1) Receive general tech support if a case is opened

2) Receive software updates forissues


I ask as 8.0 is showing an EOL at the first of next year and 8.1 still does not seem to be mainstream.




Thanks for the information. This should be plenty of time to update to 8.1

... at least for all who keep their devices up to date 😛

L0 Member

As per the PA EOL policy, they would support following,


PAN-OS Version Support Policy

  • Major feature releases will be supported for 24 months from the date of release.

    • Minor feature releases (see definition below) will be supported for 42 months from the date of release.

    • Support may include technical support, bug fixes, Maintenance releases, workarounds, and patches for critical bugs.

  • VM-Series Accelerated Feature Releases (XFR) will be supported for 12 months from the date of release.

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