SSL Decryption with iOS 13 Devices

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SSL Decryption with iOS 13 Devices

L0 Member

We began testing of the iOS 13 beta last week on several test devices that are connected to our internal mobile device network.  This network passes traffic through the Palo with SSL decryption.  We are finding that iOS 13, even with our cert installed on the device via MDM, does NOT accept the decrypt cert.  We are still testing, but so far we have found several applications that will not work (some give errors, some just don't do anything), Safari will not open HTTPS sites, and our MDM environment cannot send commands to the devices.  In all cases, once we take the device off of the internal WiFi, eliminating SSL decrypt, everything works.


I have not yet been able to find any documentation from Apple indicating that they are enforcing certificate pinning across the OS, but it sure seems like they might be.  Has anyone else encountered this yet?




Hi Bpry,

I am trying to apply the requirements to my Palaolto self-generated certificate but I wonder if you can help me on how to apply/configure the following requirement. Can you share more information on how to apply these requirements on the firewall?


TLS server certificates must contain an ExtendedKeyUsage (EKU) extension containing the id-kp-serverAuth OID.

Where you able to generate the certificate with these requirement from the firewall? Or did you have to use for instance OpenSSL or generate a CSR and get the proper cert from a CA?

Have you tried changing the certificate settings on the Mac itself? I changed them to Use System default on my Catalina and it started working. Mind you this was for authentication to global protect but it still may be worth a shot.

L0 Member

I also had this problem on my iPhone (13.5.1) and the Global Protect app.  After successfully establishing a connection to my company network most websites would not load and displayed a certificate error due to SSL decryption.  Here is the resolution:

1. Verify that your certificate profile is showing up under Settings > General > Profile.  You should have been prompted to install this when connecting to GP for the first time.

2. This is the part that I was missing.  Settings > General > About > Certificate Trust Settings (scroll to the bottom).

3. "Enable Full Trust" for your GP root certificate.


Once I did this I could browse to any site without certificate issues.  Good luck!

So you have to change these settings on the IOS device itself? Were you able to use a self-signed certificate? did you still have to meet the requirements set in this link?


Really appreciate your response, thank you!

You may struggle generating a cert on the firewall with an OID/EKU field. Some options:


Roll your own root CA. Something like this.


Or, create a file named "cert_config" with similar attributes:


[ req ]

prompt             = no

distinguished_name = my dn

[ my dn ]

# The bare minimum is probably a commonName

commonName =

countryName = XX

localityName = Fun Land

organizationName = MyCo LLC LTD INC (d.b.a. OurCo)

organizationalUnitName = SSL Dept.

stateOrProvinceName = YY

emailAddress =

name = John Doe

surname = Doe

givenName = John

initials = JXD

dnQualifier = some

[ my server exts ]

extendedKeyUsage =

# can also be spelled serverAuth:

# extendedKeyUsage = serverAuth

# see x509v3_config for other extensions



You may also want to look into more EKU attributes, for example, encipherment, decryption, etc..


Use openssl to generate the certificate:


$ openssl req -x509 -config cert_config -extensions 'my server exts' -nodes -days 365 -newkey rsa:4096 -keyout myserver.key -out myserver.crt




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L4 Transporter

@davisjj @george.v.bowles @RocRaider Did you guys ever find an resolution to this issue? Experiencing the same issue on IOS 14 and 15. Windows devices working fine.

@Ben-Price  We did, sort of.  The only solid solution is to not decrypt/inspect the traffic.  Apple is taking a pretty strong stance that allowing any intercept is a detriment to the overall security of their platform.  I think we are seeing this more and more.  It's hard to argue with the logic.

L4 Transporter

@davisjj Thanks for your response.


Its strange, this was working for these iOS devices until we renewed our forward trust certificate as the old one was going to expire, Now with the new renewed certificate the iOS clients don't work. No version iOS config or version change.

L5 Sessionator

Did you import the full chain of trust to the iOS devices? 


I had issues generating the cert, then fixed that, but only found in some forum later that even with your own correct CA/intermediate CA and client cert, you need all 3 as trusted on an iOS device for things to work. 


With an ESM or MDM, sure that's easy. Doing it one-off with an app like configurator 2, tough times. 

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