SSO fails by first time login

L1 Bithead

SSO fails by first time login

Hi All,


GlobalProtect pre-logon is configured. The computers connect pre-logon just fine. However, if this is the first time a user is logging in, or someone else logged in last and they had to change back to their username, GlobalProtect prompts the user for credentials after windows login, even though everything is configured for SSO. If they cancel the GP login prompt, GP fails. If they reboot the pc without logging in to GP and log in again after a windows restart, everything works.

Using global protect client version GlobalProtect64-5.2.3
FW running on 9.1.5


Any clue ?!



Community Team Member

Hi @Mostafa-Elmokadem ,


I'd enable debugging on the GP client for analysis to see what's going on exactly.




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