I am unable to categorize my companies URL on behalf of one of our customers, that uses a Paloalto firewall.
My colleague received the following message when attempting to perform this action:
"In the meantime, Palo Alto Networks URL Filtering allows you to create custom URL categories that best suit your unique business needs. Please feel free to create a custom URL category for this site. You can learn how to do this here: https://live.paloaltonetworks.com/docs/DOC-1500"
When I select that link, it states Access Denied. How can I gain access, and categorize the URL?
Hi @lemarketsupport ,
As far as configuring a custom URL category yes, that's done on the customer firewall.
Requesting a change in category however can be requested via https://urlfiltering.paloaltonetworks.com/query/
Here you can test the URL in question and request a change if the query returns a wrong category:
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!