Unable to Register Devices - Please contact Support

[JonNewson]

Hi - just bought 3 No. PAN-PA-220 devices.  I've tried to create a New User via support.paloaltonetworks.com but just keeps coming back "Error: unable to create user account. Please contact Support."  I wish to get these registered.

Can anyone help on this please?  All the serials have been entered, the Sales order info & all the "*" fields are complete.

Many thanks.

Jon.

[kiwi]

Hi @JonNewson ,

As far as I know only super user accounts are able to create new users.  Please confirm that the account you're trying this from is a super user account.

If the problem persists then I'd recommend reaching out to support.

Cheers,

-Kiwi.

[JonNewson]

Hi Kiwi,

This is the first ever user for our organisation and the first devices we have ever tried to register - hope that helps.

[kiwi]

Hi @JonNewson ,

Might be a backend issue (same account as the one on LIVEcommunity ?).

I'd reach out to support to have your accounts straightened out.

Cheers,

-Kiwi.

[HafidBen]

Having the same issue. Can't create an account to register devices.