Unable to Register Devices - Please contact Support

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L0 Member

Unable to Register Devices - Please contact Support

Hi - just bought 3 No. PAN-PA-220 devices.  I've tried to create a New User via support.paloaltonetworks.com but just keeps coming back "Error: unable to create user account. Please contact Support."  I wish to get these registered.

 

JonNewson_0-1585908918962.png

 

Can anyone help on this please?  All the serials have been entered, the Sales order info & all the "*" fields are complete.

 

Many thanks.

Jon.

 

Highlighted
Community Team Member

Re: Unable to Register Devices - Please contact Support

Hi @JonNewson ,

 

As far as I know only super user accounts are able to create new users.  Please confirm that the account you're trying this from is a super user account.

 

If the problem persists then I'd recommend reaching out to support.

 

Cheers,

-Kiwi.

 
Highlighted
L0 Member

Re: Unable to Register Devices - Please contact Support

Hi Kiwi,

This is the first ever user for our organisation and the first devices we have ever tried to register - hope that helps.

Highlighted
Community Team Member

Re: Unable to Register Devices - Please contact Support

Hi @JonNewson ,

 

Might be a backend issue (same account as the one on LIVEcommunity ?).

I'd reach out to support to have your accounts straightened out.

 

Cheers,

-Kiwi.

 
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