Unable to Register Devices - Please contact Support
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Unable to Register Devices - Please contact Support

L0 Member

Hi - just bought 3 No. PAN-PA-220 devices.  I've tried to create a New User via support.paloaltonetworks.com but just keeps coming back "Error: unable to create user account. Please contact Support."  I wish to get these registered.




Can anyone help on this please?  All the serials have been entered, the Sales order info & all the "*" fields are complete.


Many thanks.




Community Team Member

Hi @JonNewson ,


As far as I know only super user accounts are able to create new users.  Please confirm that the account you're trying this from is a super user account.


If the problem persists then I'd recommend reaching out to support.





Hi Kiwi,

This is the first ever user for our organisation and the first devices we have ever tried to register - hope that helps.

Community Team Member

Hi @JonNewson ,


Might be a backend issue (same account as the one on LIVEcommunity ?).

I'd reach out to support to have your accounts straightened out.





Having the same issue. Can't create an account to register devices.

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