My client's PA 220 cannot reach to his gateway. However, after he has reboot his PA, the connection is back, but only for few hours long! No matter how I have add the MAC address and troubshoot the problem of the system. I have checked both port on therouter and the port on the PA. I have added the MAC address on the ethernet port. I have even chnaged the port. It doesn't contunuse its connection. I have opened this case for the Paloalto support team, but the support, in his first time support, also thought it's the client's router's problem, but it seems that it might not be the issue there.
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