updates.paloaltonetworks.com connectivity

[Egghead_Systems]

hi all,

we have been trying to test our networks connectivity

to updates.paloaltonetworks.com and have been unsuccessful.

we tried ping to updates but it fails and also traceroute it also fails.

and when we tried from different networks all the coonectivity

tests to updates.paloaltonetworks.com failed also.

is your updates down?

because we can seem to still be able to connect to https://updates.paloaltonetworks.com via web browser, it just asks us for username and password

can anybody clarify what is happening with pan updates site?

[bwaaso]

I'm also getting the same message. I logged into the GUI and the antivirus signature was the lastest version. I check for antivirus updates every hour so it maybe failing once in a while but this never happened until about 2-3 weeks ago.

[pko]

I resolved the problem by updating the firmware.  It was the last thing I tried and I have not had any problems with the scheduled updates since the upgrade.

[JackSenesap]

Also, make sure DNS if configured so the firewall can resolve updates.paloaltonetworks.com.