01-05-2013 04:55 AM
we have been trying to test our networks connectivity
to updates.paloaltonetworks.com and have been unsuccessful.
we tried ping to updates but it fails and also traceroute it also fails.
and when we tried from different networks all the coonectivity
tests to updates.paloaltonetworks.com failed also.
is your updates down?
because we can seem to still be able to connect to https://updates.paloaltonetworks.com via web browser, it just asks us for username and password
can anybody clarify what is happening with pan updates site?
01-28-2013 12:52 PM
I'm also getting the same message. I logged into the GUI and the antivirus signature was the lastest version. I check for antivirus updates every hour so it maybe failing once in a while but this never happened until about 2-3 weeks ago.
01-28-2013 02:05 PM
I resolved the problem by updating the firmware. It was the last thing I tried and I have not had any problems with the scheduled updates since the upgrade.
12-11-2020 11:50 AM
Also, make sure DNS if configured so the firewall can resolve updates.paloaltonetworks.com.
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