Upgrade 9.1.0 to 10.0.0 PA220

[149999mah3]

Hello, im experiencing issues with upgradeing my PA220 from 9.1.x to 10.0.0.

The new software installs, but autocommit fails after upgrade.

So i figured i had something in my config that is either changed or not supported in 10.0.0, so i wiped my box clean with

a debug command and booted it up in 9.1.0 without config. Then tried to upgrade to 10.0.0 from CLI. But the autocommit

still failes after removing all the config.

Iv done this before and never had any issue.

Any tips would be welcome!

Thanks!

/MAH

[TomYoung]

Hi @149999mah3 ,

First, you need to lookup the auto-commit in the Task Manager and find the reason for the failure.  Typically, it is a config that wasn't correctly reformatted for the new PAN-OS.  Then, you can work on fixing the specific error.

Thanks,

Tom

[BPry]

@149999mah3,

Initially if you've been able to reproduce the issue again I'm actually leaning towards content ID minimum versions not being met. What is your Application and Threat content version at when you attempt to do the upgrade, is it at least 8332 or higher? 

[JoshuaSanders]

Did you ever resolve this? We are trying to upgrade multiple 220s from 9.1.13 to 10.0.X and it's failing on the auto commit

[TomYoung]

Hi @JoshuaSanders ,

I have been able to resolve all my auto-commit errors through looking up the auto-commit in the Task Manager and finding the reason for the failure.  I am either able to fix the syntax error in the CLI or, worst case, modify the HTML and reload.

For your case with multiple upgrades, maybe wait until a newer version of 10.0.X fixes the error.

Thanks,

Tom