User-ID Agent - not populating PAN

Showing results for 
Search instead for 
Did you mean: 

User-ID Agent - not populating PAN

L4 Transporter

We have been using the User-ID Agent and it has been working for over a year. On the 17th, the PAN stopped populating the traffic log with the user-id information. The Agent is working fine (user ids show up in the monitor) and the PAN is connecting the Agent, but no user information is showing up. I have checked through the config logs, and nothing has been changed besides some reverse NAT rules. There were server updates done at the same time (microsoft security updates) so that could be the issue, but I thought I would throw it out to the community to see if anyone else has had this happen to them recently. I am using ver 4.1.6.

The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries.

That is very interesting.So this means at last we may try restarting FW to solve problems...

Thanks for update.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!