User-ID Agent - not populating PAN

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User-ID Agent - not populating PAN

L4 Transporter

We have been using the User-ID Agent and it has been working for over a year. On the 17th, the PAN stopped populating the traffic log with the user-id information. The Agent is working fine (user ids show up in the monitor) and the PAN is connecting the Agent, but no user information is showing up. I have checked through the config logs, and nothing has been changed besides some reverse NAT rules. There were server updates done at the same time (microsoft security updates) so that could be the issue, but I thought I would throw it out to the community to see if anyone else has had this happen to them recently. I am using ver 4.1.6.

The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries.
10 REPLIES 10

That is very interesting.So this means at last we may try restarting FW to solve problems...

Thanks for update.

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