UserAgent's handling of domain user's Password Expired
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UserAgent's handling of domain user's Password Expired

L3 Networker


This is a school environment having a PA500 box using the latest v7 PanOS.  We use the UserAgent on our 2012R2 domain controllers to manage internet access for our students.  Many of them have private computers which are not member of our domain, hence they are not always aware that their domain account is in the 'password expired' state.


The problem is that the UserAgent handles the 'password expired' domain account status as 'invalid password'.  This causes great trouble for students having a test or exam where they are denied access to the sites they need to deliver their work.


Can the UserAgent be configured to accept 'password expired' domain accounts and accept these users with their current (albeit expired) password? 


As long as they use their current password and their account is not locked I see no reason that the UserAgent should pick on their access permissions...


Thanks for comments on this


regards Tor

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