Users randomly getting captive portal?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Users randomly getting captive portal?

L4 Transporter

We're running a regular User-ID agent against our DCs.

 

99% of the time things are fine but we're getting calls from random people that every so often they're suddenly getting prompted to authentiate by the captive portal on the PAN and we cannot understand why as they are connected to the network, typically wired, and are using domain resources with absolutely zero issue - it just seems to happen randomly.

 

We're on PANOS 7.0.8 and the 7.0.x User ID agent (can't recall/check the exact version right now).

 

Where do I begin? 🙂

1 REPLY 1

Cyber Elite
Cyber Elite

What does the userid logs look like? Is there any entries for a connection time-out or any other connection error? 

 

  • 1424 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!