Error opening support ticket

Hello,

I’m trying to open a support ticket, but the system won’t allow me to create a new case. Whenever I attempt to submit a request, nothing happens and the ticket is not created.

I keep getting the error:

Upgrade VM300-500 needs to readded in panorama?

I have a cluster in Panorama. We are going to upgrade these 2 machines from VM300 to VM500. So i understand the SN will change and we will need to readded in panorama? is that right? i understand that being a different model i wont user command "repl

Trendmicro application identified as "ssl" despite of proper SNI, CN, SAN.

• We have the Trend Micro agent installed on the endpoints, and it is running smoothly. However, the application is still being identified as "ssl", even though the packet captures show the correct SNI value in the Client Hello. In the Server Hello, bo

third party VPN like express outline VPN can't connect after BPA migration

I have facing with can't connect to third party VPN like express, outline, V2box, after tuning of security profile. I would like to know, how can i find vpn log? 

Maximum Number of Objects reached

Hello,

We have detected in our 820 device the following alarm:

SYSTEM ALERT : critical : max registered-ip for the platform reached (1000)

Searching the objects, we have only 746. I'm not being able to find so much information about this.

Does anyone

Alarm contacts /Power supply PA-1420

Hey,

I was wondering if the PA-1420 model had physical alarm contacts or done through ethernet.

Also by looking at the front panel in the datasheet only, I see a USB-C? Can I surmise that this is where the power supply can connect to the firewall?

license.api.paloaltonetworks.com returned with HTTP response code : 404

HI all, I am encountering an issue with the Palo Alto Networks VM-Series firewall (VM-SERIES-2, VM Mode) running on Amazon AWS with software version 11.1.10-h5. The error message is:

Request made to the server "license.api.paloaltonetworks.com" ret

Memory RAM increase After upgrade to PA-VM to version 11.1.10-h1

Hello team

After updating PA-VM to version 11.1.10-h1, we've noticed an increase in usage from 30-40% to 80-85%.

I've checked the known issues for this version but haven't found anything. Can anyone help?

Thanks

25 MB Maximum recommended merged configuration size: 23 MB (108% configured)

Hi

I detected this message in my FW

Configuration committed successfully Local configuration size: 938 KB Predefined configuration size: 20 MB Merged configuration size(local, panorama pushed, predefined): 25 MB Maximum recommended merged configura

Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or

unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0  and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enable

ECCN and HS code Needed for Palo Alto Networks Enterprise Firewall PA-5220

Please can I have the following data for 

Palo Alto Networks Enterprise Firewall PA-5220

HTS US

ECCN US

CCATS

CCATS Date

CCATS Encryption Status

https://www.paloguard.com/firewall-pa-5220.asp, https://www.paloaltonetworks.com/apps/pan/public/do

auto assistant palo alto networks not working A2

Hi, Today, I could not access A2 (Auto Assistant). When I access https://autoassistant.paloaltonetworks.com

 Any idea?