Make sure you are using IE 64 bit and Java 64 bit to do the installation.
perform the installation logged in as the local admin
do not perform the installation while logged in via RDP
You will need to uninstall any failed installations and also may need to delete the SSL VPN folder in the Program Files -> Palo Alto Networks folder.
This is the checklist:
64 bit java installed
64 bit browser
VPN Client 1.2 is downloaded to the firewall
No AV is blocking the install
Verify the user has ADMIN rights to the machine (Win7 has UAC enabled by default "user access control")
Do not RDP to the client and then attempt an install
If all of this fails you can try to extract the MSI file from the firewall (Instructions are on this forum) and install as administrator.
If none of this resolves your problem you will need to open a case with support. Support will want to look at the logs for the Netconnect SW.
Taken from the Java web site....
This article applies to:
The information on this page is intended for users of a 64-bit Windows operating system.
You can check if you are running 64-bit Windows before downloading 64-bit Java for Windows using the following link.
64-bit Windows operating systems (which may be Windows 7, Vista or XP) come with a 32-bit Internet Explorer (IE) browser as the standard (default) for viewing web pages. These operating systems also include a 64-bit Internet Explorer browser, however using it is optional and it must be explicitly selected to view web pages. Note that because some web content may not work properly in a 64-bit browser, we recommend using the default 32-bit browser and downloading 32-bit Java.
Follow the steps to verify whether you are using a 32-bit or 64-bit browser.
Click on the item below that represents your set up:
If version of IE displays 64-bit Edition, then it is 64-bit IE, otherwise it is a 32-bit browser.
To determine whether you are running on a 64-bit version of Firefox, use either of these methods.
If you running 64-bit Firefox, it may be indicated as 64-bit (e.g., Win64); otherwise it is a 32-bit version of Firefox.
Please note that 64-bit Java is presented as a download option automatically for 64-bit Internet Explorer and 64-bit Firefox Windows users.
Users should download 32-bit Java software, if they are using 32-bit browser on their 64-bit Windows. For downloading and installing 32-bit Java on your system
Users should download 64-bit Java software, if they are running 64-bit browsers. For downloading 64-bit Java click 64-bit manual download
Follow these instructions for installing 64-bit Java on your system.
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