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When I press "Connect" button nothing happens
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03-31-2018 11:48 AM
Installeds GlobalProtect 4.0.4-9 on my Mac. When I press "Connect" button nothing happens. I'm blocked, please help!
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04-01-2018 02:13 AM
@Remowrote:What MacOS version?
10.13.3
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04-01-2018 03:18 AM
Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?
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04-01-2018 03:37 AM - edited 04-01-2018 03:37 AM
@Remowrote:Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?
Checked the logs - no error signs. Maybe will try 4.0.7.
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03-19-2021 01:48 PM
Did you ever get to the bottom of this one?
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08-31-2021 07:17 AM
- From the system tray, click GlobalProtect to open it.
- In the top right, select Settings > General.
- Under Portals, click <Portal Name> to select it, then click Delete.
- In the upper right, click the X to close the window.
- Go back to your system tray and click GlobalProtect to open it.
- When prompted for a portal address, enter <Portal Name> then click Connect.
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12-07-2021 01:37 PM
Unfortunately that did not work for me. I have tried everything from uninstalling, reinstalling, deleting the Palo folders and changing registry settings. Its happening with multiple (but not all) machines. I also opened a ticket with support but I was just told there must be another program that is causing issues.
☹️
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12-16-2021 11:20 AM
John_Middleton - was this ever resolved for you? I'm having this issue with a Laptop, as well.
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