10-14-2022 06:00 AM
I am trying to setup an account to create a case. I have my serial number, but not the customer ID or sales order. Since one of these are required in the registration process, I am not able to open a case. I do have access to my paloalto unit online in case I can find anything there or register with information associated with what I can pull from that unit. If someone could send a reply to this message of how to reach the customer support section, I need to get some things sorted ASAP please.
10-17-2022 07:05 AM
Hi @BJackson ,
Please check with the Super User of your account.
Worst case, I would recommend reaching out to your local sales team/accounting team for the required information.
Kind regards,
-Kiwi.
10-31-2022 05:46 PM
@Jackson I have been experiencing the same issue not sure how to fix?
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