Ah, the third party then.
We have more or less dumped them as a partner as the project to install the firewalls was a total mess over running by 4 months on a 1 month implementation!
They did run the first BPA, but our dealing with them in future will be limited to a few software/service licences we historicaly bought from them.
I wonder if our support partner can run it?
3rd party? Your Sales Engineer is a Palo Alto Networks employee, we aren't talking about the VAR that may have sold you the products and likely has their own Sales Engineer staff. You should have two Palo Alto Networks employees; the first being your account manager, the second being the Sales Engineer attached to that account manager.
If you have only worked with a Partner/VAR that sells Palo Alto equipment you maybe have never met either of your assigned Palo Alto contacts. But you should be able to reach out to support and get this information easily.
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